Waukegan Public Schools
Special Education Department

Resources

Troubleshooting

1. Search the following table below for the issue you are having and follow the instructions.
2. If the issue is not listed below:
1. Ask a fellow coworker.
2. Ask your coordinator.
3. Put in a Web Help Desk Ticket.

Symptoms

Key: = Windows Symptom = Macintosh Symptom

Connection and Login Issues

"Connection Failure Error (SSL Error 40)"	"ICA File Not Found"
"...problem with the security certificate..."	"Unable to Establish a Secure Connection"
"Can't connect to the Citrix Metaframe Server: The Socket is not already bound to an address."
...certificate ... is not trusted (SSL error 61)...	SSL Error 0: You have not chosen to trust "Thawte Premium Server CA"...
...you already have an instance...	"...you must have Terminal Server User Access ..."

Form Entry Issues

"...Information for current hyperlink not found. Hyperlink cannot be processed..."
"The "memo" link turned black"	"Encounter Logs - Invalid Encounter Date: Encounter log date ... is a non-school day"

Printing Issues

I can't Print.	I can't Print.
First page prints, the rest are blank.	Checkboxes do not print
The IEP Printer in not listed.	Spanish forms - How do I print them?

Miscellaneous Issues

I click the "TSSM-PC" Button and Nothing Happens.

"The words and windows are cut off/distorted"